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Our Policies

Arrival Time

Please arrive 15 minutes prior to your appointment. If you arrive late we cannot guarantee the full length of your service, however you will be responsible for payment in full.

Cancellation, No Show and Confirmation Policies

Your appointments are very important to our team at Hair Salon Body & Soul. Time allotted for an appointment is reserved specifically for you to enjoy your services. We do understand that sometimes unavoidable situations arise and schedule adjustments are necessary. We will do our best to work with you in the event of an emergency. However, we respectfully request at least a 24-hour notice to adjust or reschedule your appointments.

When you forget or cancel your appointment without giving a 24-hour notice, your stylist or esthetician loses the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. We ask that all current and new clients provide a credit card number upon booking that is stored in a secured encrypted file. If we do not receive the required notice for adjustments and cancellations, a 20% service fee will be applied to your credit card.

We respect you as a valued client and hope to continually be of service to you. We thank you for your loyalty. As a courtesy, all appointments made more than 24-hours before the appointment will be confirmed via e-mail, text, or phone call.

Card on File Policy

In order to book future appointments, Hair Salon Body & Soul requires a credit card on file. All information will be kept confidential. If you do not cancel within 24-hours time or you do not show for your appointment, you will be charged 20% of the service price. If you have miss two or more scheduled appointments, you will be charged 100% service price.

Redo Policy

At Hair Salon Body & Soul we strive to create the ideal look for each guest and take pride in our work and services. If you are unsatisfied or have any questions or concerns about the services you have received, please notify us within 1 week of services.

Within that 7-day period, services can be corrected with the original stylist or esthetician free of charge. We do not issue refunds on services. We require that you return to the salon promptly to see the stylist/esthetician who performed the initial service. At that time we will make every effort to correct the problem to your satisfaction. These adjustments are available to you at no cost within a week of your initial service.

Any redo request made after one week from the original service date will be under the discretion of management/owner approval. Full-service price applies after two weeks.

  • Redo scheduling is done and provided by your original stylist/esthetician. If you do not wish to see your original stylist/esthetician, scheduling approval is under the discretion of management/owner.
  • The redo policy does not cover a change in the style or color initially requested.
  • Any redo requests made after 7 days from the original service date will be under the discretion of management/owner approval.
  • Hair Salon Body & Soul will not be liable nor offer redo services for hair color that has been done outside of our salon.

Late/Tardy Policy

We will always do everything possible to accommodate you if you’re running behind, stuck in traffic, emergencies come up! However, your tardiness can affect the remainder of our teams’ day by delaying them for their next clients. We generally allow a 10 minute grace period. After that time, we will call to check in on you! If you are able to make it in time for your entire service to be completed, we will do everything we can to ensure we accommodate you with the time we have available. If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always call if you even think you might be late; we’d rather know as early as possible!

*Text messaging is not available.  Appointments cannot be changed, canceled or rescheduled online. PLEASE MAKE SURE THAT WE HAVE YOUR CORRECT EMAIL ADDRESS and YOUR MOBILE NUMBER, so you can be contacted for your confirmation reminder.

Method of Payment

We accept Visa, MasterCard, Discover, American Express, checks or cash. There is a $30 returned check fee. We do not accept out-of-state checks.

Gratuities

Our prices do not reflect gratuities. For those who wish to show appreciation, the industry averages are from 18%-20% of the service. Cash tip is preferred.

Refund Policy

Unopened merchandise may be returned within 7 days of purchase; with a receipt, for full refund or exchange, or up to 30 days for store credit only.

Gift Cards

Gift cards are non-refundable. Lost/stolen gift cards cannot be replaced by the salon and cards expire 1 year from purchase date. The tip cannot be included.

Personal Belongings

Hair Salon Body & Soul is not responsible for personal belongings.

Underage Guests

Guests must be a minimum of 10 years old to receive specific services. All under age guests, 10-17 years of age, must have an accompanying parent present at all times, & signed consent form on file, for all & any services performed throughout the duration of the service.  In addition, a current email & mobile telephone number for the guardian/parent must be on file, to send confirmations via email, text messaging & emergencies.

Children are not allowed to be dropped off and left without a parent present. Thank you for your understanding.